Here are the 14 solutions to that WhatsApp issue you might be having

WhatsApp how tos

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[/blockquote]There is no doubt that WhatsApp is one of the most popular messaging apps out there, and statics show that there are  about 10 % of human beings actively using it every month. With such massive usage, it’s clear it gets a lot of things right, but today we will be concentrating on what it gets wrong or what some people don’t understand about this messaging app.  These are 13  of the most common WhatsApp problems  and their respective solutions.


1. I cannot install WhatsApp

Lets start with the basics, for you to enjoy this app, you have to download the latest version of WhatsApp, on your iOS, Windows or Android Smartphone. For Android users you should have version 2.1 and above and you can check your phone’s current Android version in Settings > About Phone. If you’re trying to install the app from the website, you’ll need to have Unknown Sources enabled in your security settings. Go to Settings > Security > Unknown Sources to activate it.

2. I can’t connect to WhatsApp

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WhatsApp connection problems are usually caused by your Wi-Fi or 2G, 3G or 4G-LTE network data connection. If you aren’t able to send a message, here are a few solutions:

  • Make sure your phone is switched on (one for the newbies).
  • Install the latest version of the app from the Play Store (link above).
  • Check your internet connection, Wi-Fi or 3G (in Settings > Wireless and Network).
  • Make sure that a Task Killer app isn’t affecting WhatsApp.
  • Empty the app cache (Settings > Applications > WhatsApp > Clear Cache).
  • Finally, the most extreme solution: uninstall the app and then reinstall it.

3. How do use WhatsApp on my desktop?

WhatsApp web

This is what I use. You can synchronize this app on your phone to your desktop. The new home for Whats App on the web can be accessed via It should however be noted that the core functions of the service will remain on your phone. Once the website is open you will see a QR code, go to your phone via WhatApp  Menu> WhatsApp Web click this and scan the QR code with your phone’s camera and you are good to go.

4. WhatsApp doesn’t recognize my contacts. HELP!

There are a few reasons why this app wouldn’t recognize your contacts, so here is a simple checklist to make sure it does:

  • Make sure you have your contacts’ correct contact numbers (the ones they use for accessing this app).
  • Make sure that they are currently using WhatsApp.
  • Make sure you have the latest version of WhatsApp.
  • In your contact list, make sure all of you contacts are ‘visible’ and/or ‘viewable’.
  • In your contact list, make sure all of your contact groups (friends, family, co-workers, etc) are set to ‘visible’ and/or ‘viewable’.

5. How do I block contacts?

People block contacts for any number of reasons. I’m not here to judge. But, number one on the ist could be a stalker or an annoying Ex. The process is very simple. To block a contact, all you need to do is go to the conversation with the contact you wish to block, tap the options button (the three dots), tap More and then tap Block.

You can add as many contacts as you like to this black list and then you won’t receive any more messages from them. If you later decide you would like to unblock a contact, go back to the same place and choose Unblock.

block whatsapp



6. How do I pay for WhatsApp?

Following recent developments, WhatsApp is free you don’t need to pay a dime for it.

7. What do the symbols and check marks mean?

There is a lot of confusion about what symbols and check marks in your WhatsApp message window mean. Here is a quick summary:

  • The clock symbol means your message is yet to be sent from your device.
  • One gray tick means that the message has been sent and has been received by the WhatsApp server.
  • Two gray ticks mean the message has been delivered to the intended device.
  • Two blue ticks mean that the recipient/recipients have seen the message. (In group conversations, this means when all participants in the group have viewed the message.)

8. What does ‘Last Seen’ mean?

The ‘Last Seen’ time stamp tells you when a user was last using WhatsApp. This does not necessarily mean that they have read your messages, only that they opened the application.

When you’re in WhatsApp and one of your contacts also opens WhatsApp, you’ll see their status change to ‘Online’ but again, this doesn’t mean they’re looking at your messages, just that they are using WhatsApp.

9. How do I hide my Last Seen timestamp?

In WhatsApp, go to your Settings, then to Account, then to Privacy. In this menu, tap Last Seen and select Nobody from the options that pop up. This means that no one will be able to see the last time you had WhatsApp open. You won’t be able to see when your contacts were last online either.

last seen whatsapp

10. How do I stop people from knowing that I’ve read their messages?

As of WhatsApp version 2.11.444, you can disable the WhatsApp blue check marks (read receipts) so that users do not know whether you have read your messages. This works both ways, so only disable this if you’re OK with not knowing who has read your messages too. Go to Settings > Account > Privacy > Read Receipts.

11. Am tired of this app, how do I delete my account?

Firstly, deleting your WhatsApp account and deleting the WhatsApp app are two different things. If you make the decision to cut ties with WhatsApp, you can just uninstall if from your device. You will be able to download it again from the Play Store later if you want to, but this is not the same as deleting your account.

  • To uninstall the WhatsApp app from your phone: go to Settings > Apps > WhatsApp > Uninstall.
  • To delete your WhatsApp account entirely: go to WhatsApp > Menu > Settings > Account > Delete My Account and confirm your phone number. You also have the option to change your WhatsApp number associated with your account here.

12. How do I disable media auto-download?

While this is a super handy feature when connected to free Wi-Fi, auto-downloading media shared by your friends is not the best idea if you are near your data limit.

To disable this feature, go to Settings > Chat Settings > Media Auto-Download, and configure the options to your preference. Note that voice messages are always automatically downloaded, but their file size is usually much smaller than that of pictures and videos.

media autodownload whatsappp

13. How do I share and send any file ?

WhatsApp has a relatively limited number of file types you can send: photos, videos, audio, map location, contact details. Even with those supported file types, WhatsApp heavily compresses them. But what if you want to send a PDF or a GIF?

The easiest way to avoid these limitations is to use an app. We recommend one called CloudSend, which links to a Dropbox account and then creates short-link URLs to any type of file you want to share, in WhatsApp or elsewhere. Simply grab the app, hit the share menu for the file and choose CloudSend.


Featured Image Credit: Windows Central