Most people using Xerox copiers may not know about this, but earlier this month, it came out that some Xerox multifunction printers had a serious bug. This was due to overly aggressive compression software which could convert sixes to eights, for example. Xerox says that it only happened with what it calls “stress documents,” which can include tiny fonts and “stray pixels.”
The good news is that the company is already issuing a patch for a subset of the affected copiers, including the ConnectKey family and some WorkCentre models. We expect more software patches to follow, and the company is collecting them all at a single URL: www.xerox.com/scanpatch. At this URL, users can either download the patches or sign up to be contact when the patch for their model is available. Customers can also contact Xerox to get help updating their devices.