Often times we find ourselves taking that Uber or picking up that rider only for the whole journey experience to divert from what we are accustomed to. And as such, quarrels, cancellations, low ratings come along among other qualms. The folks at Uber have set up new standards to guide either party and keep the Uber platform a top destination for both riders and drivers. These recommendations will surely see to it that Uber users are satisfied with each other. Ladies and gentlemen, this is from Uber.
Respect each other
Treat your fellow riders and drivers as you would like to be treated yourself: with respect. It’s common courtesy not to shout, swear or slam the car door. And by tidying up after yourself — whether it’s taking your trash home or cleaning up a spilled drink — you’ll keep the car in good condition and ensure the next person has a pleasant ride too. Most important of all, remember that when you use Uber you will meet people who may look different or think differently from you. Please respect those differences. We want everyone to feel welcome when they use Uber.
Give riders and drivers some personal space
We all value our personal space and privacy. It’s OK to chat with other people in the car. But please don’t comment on someone’s appearance or ask whether they are single. As a passenger, if you need to make a phone call keep your voice down to avoid disturbing your driver or other riders. And don’t touch or flirt with other people in the car. As a reminder, Uber has a no sex rule. That’s no sexual conduct between drivers and riders, no matter what.
Everyone wants to get from A to B safely. So please ensure that you follow the local law. Check out our rider safety tips. Whether you’re in the front or the back seat, buckle up when you get into the car — and please leave your guns at home. Of course, drivers have a particular responsibility when it comes to safety at Uber. That means keeping to the speed limit; not texting while driving; always using a phone mount; and never driving under the influence of alcohol or drugs. And if you’re driving and feel tired, take a break.
Children must be supervised
Only adults can have an Uber rider account. A parent or guardian must ensure that children are accompanied by an adult at all times.
Feedback makes us all better
Whether you are a rider or driver, please rate your journey at the end of the trip. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability creates a respectful, safe environment for both riders and drivers. And if something happens during a ride — whether it’s a traffic accident or an argument — make sure to report it by tapping “Help” in the app so that our customer support team can follow up.
Now that you know what to do to stay using the Uber platform, we wish a joyous journey on your next trip.