Despite rumors of the MTN acquisition of Uganda Telecom (UTL), the company is staying strong through the stormy weather and are starting to re-emerge and trying to give their customers a better deal.
It should be recalled that UTL was in desprate need of cash due to the UN sanctions were placed on the assets owned by the Gaddafi’s Libya during the Libyan Crisis in 2011.The Libyan government under it’s investment arm LAP Green owns 69% shares in UTL. During this period money was in short supply as UTL was dawdled by the competition , which further weaken the once strong brand since the early 2000s. Lately the company has been speculated either to sell-off – of assets – and laying off over 100 employees, in the name of cutting costs.
All that is about to change as the Managing director David Holliday, assures us.
UTL is launching more services like an Interactive Voice Response Service (IVR) available in five languages – Luganda, Kiswahili, Runyakitara, Luo and English -, meant to make customer service much more efficient.This will help customers spend less time in the queue waiting for customer care representative.
Other promotions that have involved use of local celebrities are underway and UTL is not about to be stopped what it has just reignited.