With the several annoying SMSes that people receive from their mobile operators on a daily basis, the Uganda Communications Commission (UCC) has of this week debarred all new promotions from telecom companies. According to UGO which has shared a notice from the INetwork’s mailing list, the commission is putting customer first and has taken action under to advance
the interests of mobile subscribers and operators as regards to the quality of communications services and equipment.
You can read the full statement below reportedly signed by the executive director of the commission.
[signoff predefined=”Movie Review Signoff” icon=”icon-attach”]“In a bid to improve the quality of service and the quality of experience that consumers of communications services in Uganda receive, UCC has with immediate effect suspended all new promotions offered by licensed operators with respect to mobile communication services.
” This moratorium will be reviewed ONLY IF the licensed operators so affected comply in full with the following conditions on their respective networks:
- That an operational and sustainable mechanism acceptable to UCC, is put in place to ensure consumers of their services are not subjected to mobile spam as defined under the UCC Guidelines on Content, Services and Applications, and;
- That the quality of service offered for the various mobile communication services not only comply with, but significantly exceeds in a consistent manner, the associated standards set by UCC for such services. [/signoff]