The Uganda Communications Commission has requested telecom giant MTN Uganda to submit its most recent voice and data charges. This has come about due to the recent negative campaign against MTN that was reportedly orchestrated by its close data rival Africell Uganda. The row sparked off an avalanche of negative comments on social media and saw subscribers comparing both MTN’s new data rates and Africell’s head to head.
In the recent changes MTN reduced its data prices as follows; daily WTF bundle from UGX 500 to UGX 250, SWIFT Daily from UGX 1000 to UGX 500, 10MB daily from UGX 300 to 250, 100MB monthly from UGX 5,000 to UGX 4,500, 1GB quarterly bundle from UGX 47,000 to 45,500 and finally the 2GB quarterly bundle from UGX 69,000 to 65,000.
Although these were general price reductions, most users complained about how fast MTN data runs compared to the competition an issue that had been resolved in December 2014 when the company refunded 281,084 MTN data customers who also received various bundle sizes of MTN’s Mobile Internet bundle types (daily, weekly, monthly and quarterly), to the tune of UGX. 213,729,050.
All telecom companies in Uganda are required by law to submit any tariff changes to UCC for approval and this is the same requirement under article 8 of the PSP license issued to telecom operators and failure to comply is ground for suspension or termination of the Mobile network operator’s.
Now, the industry regulator has written a formal letter over complaints aired by MTN’s subscribers against its new pricing strategy. The regulator requested MTN to explain the recent tariff changes that have sparked off a social media backlash against MTN and countless memes. On top of submitting their recent price changes, the commission further asked MTN to “provide a detailed justification for all price changes implemented in the past 12 months for which the commission was not notified in advance” according to the letter from UCC that this blog has seen.
The telecommunication regular gave MTN Uganda four working days due today 12 July 2017 to submit this information. MTN has further published the new data rates in today’s print media.