MTN Uganda has held a press conference at their Headquarters to share their impressive group financial results for the year 2014 plus also clear the air on recent issues especially the hefty UGX 5 billion fine that the regulator UCC slapped on them over using ‘unauthorized’ shortcodes.
MTN CEO, Brian Gouldie told the press that his company wrote a letter to the regulator; UCC, requesting for a meeting to discuss the way forward. But due to unknown reasons, UCC wrote back to the telecom giant informing them that it has prorogued the meeting indefinitely. He admitted that the Communication between MTN and Uganda’s Communications regulator; UCC, has broken down. He said;
UCC wrote to us in November again instructing us to implement the shortcodes. We requested for a time period to implement a migration plan for the new shot code and conduct customer education. The only dispute between MTN and UCC right now is the time frame for implementing the new directives.
The CEO MTN said that MTN is only asking for time to conduct customer education about the changes or migration before switching off old codes. There are 5.4 million transactions on the 155 code and 11.4 million transactions on 156. He further communicated that all MTN SIM cards in the market are programmed to use the 155 short code. Currently the company is implementing both short codes.
The telecom giant is still engaging with the regulator, in order to reach an amicable consensus.