According to the report in the Daily Monitor today, the Uganda Communications Commission (UCC) has released the Quality of Service (QoS) results that saw the five major GSM network providers MTN, Airtel, Warid, Orange and UTL benchmarked, and Orange emerged as superior for the fourth time in a row.
The QoS results were for the period of May to July 2013 and covered a scope of eight towns (Kampala, Jinja, Lira, Masaka, Mbarara, Gulu, Lira and Mukono). The regulator was looking out for network performance indicators like Call drop rate, Call success rate and Call Block rate. As you can see the analysis for each in the gallery below.
The King is still in the lead
At the end of the survey the performance of the operators in terms of compliance to the set indicators was evaluated and ranked as shown below. and for sure Orange the King is still in the lead.
The regulator also looked at consumer complaints handled by the carriers between April and June 2013, that show the customer dissatisfaction with the services provided. They used second level complaints that were lodged with them. Customer complains range from Customers feeling over charged (Billing), Unsolicited SMSs, Mobile money services, Internet issues, Promotions among others. 72% of the total complaints were resolved by the carriers, 23.7% are still under investigation while 3.4% were misplaced.