We all know smart-watches unlike smartphones are all still a concept in the works, well Samsung’s Next Big Thing in wearable technology is off to what we can refer to as a rocky start, with over 30-percent of customers in the US, at Best Buy returning the $299 device. According to internal documentation leaked to Geek, the Korean company is currently surveying the big box retailer’s Samsung Experience staff in an attempt to figure out why consumers are so unhappy with the smart watch. The company’s own executives are struggling to find reasons why the Gear is particularly special.
The leaked document discloses that purchases are highest at Best Buy Samsung Experience stores; the same applies for return rates, which is “trending above 30-percent.” It’s unclear how authentic the internal documentation is, but if it’s true, it certainly doesn’t predict well for the wearable device as we head to the holiday period. With such return rates in the US we dont expect must adoption of this device here in Africa based on it price and “uselessness”. Most reviews of the
watch on the ‘internets’ have been mixed, to say the least. Combine that with a high point of entry and relatively low compatibility as it is locked to only Samsung Smartphones, the recipe isn’t exactly a winner—not yet.
Among the issues we have heard about the watch is —poor battery life, limited functionality, speed— we still think the Gear will remain a hugely niche device appealing to only a few geeks and Samsung followers.